Shipping

Your shipping rate is calculated on a cumulative weight basis for your entire order. You are not charged shipping for each individual item within your parcel.

Please note that it may be cheaper to ship several separate smaller orders than one bulk heavy order as shipping rates increase quite drastically as the weight of your parcel increases.  

Shipping will be by Standard Royal Mail via the website. Please note that certain parcels (depending on weight or value) will need to be signed for - this will usually be stated at check out. You accept that this may involve collecting your item from the post office if you are not at home during the attempted delivery.

If you require a faster service then please contact us at suesmithglass@icloud.com

If you wish to place a bulk order or would prefer to use a courier service then please contact us at suesmithglass@icloud.com.

We will always strive to get you the best shipping rates that we can, depending on the urgency, size and weight of your order and are open to looking into alternative methods of shipping for you if necessary. Please contact us at suesmithglass@icloud.com

If you receive damaged parcels or packages then please refer to our Returns Policy for instructions before you attempt to open your parcel or package.

Please note that we offer a local collection service from Oakfields Studio, Jackmoor, Devon EX5 5HY. Arrangements can be made for order collection by contacting us at suesmithglass@icloud.com

If you have any queries or concerns about shipping then please do not hesitate to contact us.